Add method
Bluetooth
Bluetooth can’t search for the device?
1. Check the camera power
Please make sure that the camera is currently powered on normally, or the camera power is sufficient, whether the camera is in a state of powering on.
2. Reset by pressing the button
If you confirm that the device is on, but still can not find the device through Bluetooth, please manually long press the Reset button to reset the device.
3. Bluetooth function on
After the device is turned on and reset, click APP to ado the device, and turn on the relevant Bluetooth permissions and functions of the cell phone according to the APP prompts.
4. All turned on
In order to ensure that the camera can be found by Bluetooth, please control the distance between the cell phone and the camera within 10 meters and there is no obvious obstacle within the range.
Scan code to add
Did the device scan the code without hearing a prompt sound?
1. Check the camera
Please make sure the camera lens is not blocked by foreign objects. If there is a protective film on the lens, please tear off the film before using the OR code to match the network.
2. Scanning distance
Please point the OR code on the app to the camera lens, the distance from the lens is about 15-25cm, if the camera does not emit a beep, you can adjust the angle (the angle between the camera and the cell phone is less than 60 degrees when the success rate is higher) and the distance, try several times.
3. Light influence
Please do not scan the code in the backlight environment, so as not to cause the exposure of the QR code, resulting in code scanning failure.
4. Equipment power
Please make sure the camera power is sufficient, so as not to cause the camera power is too low, resulting in code scanning failure.
Lost QR code?
The QR code is damaged or lost.
If the QR code is damaged or lost and cannot be added by scanning, please follow the instructions in the manual and try other ways to add the device. If you still can’t solve the problem, please click below to contact customer service for feedback.
Hotspot
Failed to connect to device hotspot?
1. Reset the camera
Confirm that your device has been reset, reset and try again, please manually long-press the Reset button to reset the device
2. Control the distance between the camera and the cell phone
Please make sure the distance between the camera and the cell phone is kept within 2 meters.
3. Reduce signal interference
Do not connect in the environment of large signal interference
4G Add
4G device indicator light issue
1. Indicator light is not on
Please check if your device is turned on or energized. If your camera needs battery power, please charge it in advance to make sure it has enough power.
2. The difference between blinking and constant light
Blinking light: means the device is connecting to the network.
The indicator light is always on: which means the device has been successfully connected to the network.
4G device can not be connected to the network
When the 4G camera connects with the APP, it prompts connection failure, it may be caused by the device is offline, you need to check whether the device is online, please make sure the device is online before using the APP to complete the addition.
The device may be offline, please check whether the device is online according to the following steps.
1. Check by sound.
After restarting the device, check whether the device beep is playing 4G network connection successfully, if it is not playing normally, it means the device is offline;
2. Judge by the camera indicator: Check the status of the indicator.
- Check the status of the indicator light, the indicator light blinking means that the device is offline, such as the indicator light long light means that the device is online.
- If the indicator light flashes slowly, it indicates that the device has not successfully read the 4G card;
- The battery camera can view LED lights, with a slow red light indicating offline operation and a constant green light indicating successful network distribution.
Device offline solution.
1.4G card has no traffic or is not activated.
Recharge method.
Check the recharge method mentioned in the manual of your 4G card or contact the 4G card operator to get the recharge method.
Activation method.
Contact the merchant to refresh, or activate the 4G card.
- If the 4G card has no signal, you can restart the device in another place or change a 4G card;.
- If the device does not read the 4G card, you need to restore the device to factory settings and re-add it.
Failed to add 4G device
1. Check the device
Please make sure that the device power supply is normal, and whether the antenna of the device with antenna is loose.
2. Check the network that the device is connected to
If your device is connected to a network cable, please check whether the cable connection status is normal and
the network can be used normally.
SIM card not detected
1. Check the SIM card insertion status
Please check if the 4G card is inserted correctly
2. Check the status of the SIM card
If the 4G card is still not detected, please contact the seller for a replacement.
No available network service
Check the SIM card signal
The current 4G signal of the device is poor, please move the device to another location and try to add, if still can not add, please contact the sales merchant.
Platform launch failure
Contact the merchant
May be 4G card failure or equipment problems, please contact the sales merchant to handle
Understanding Cloud Card
1. What is a cloud card?
Cloud card is a virtual SIM card program built into the camera, without the need for users to insert a physical SIM card to allow the camera to connect to the 4G network.
2. What are the advantages of CloudCard?
The cloud card can support most of the operator networks worldwide, and can automatically select the best signal and the best tariff operator network for networking, if you are currently using a physical card operator network experience is not good, you can try to use the cloud card for network connection.
3. What are the costs of the Cloud Card?
The tariffs of different carriers vary from region to region.
After activating the Cloud Card, there is free trial traffic.
You can click recharge during the trial period to see the specific package rates.
4. If I don’t want to use the Cloud Card anymore, how do I turn it off?
If you don’t want to use the cloud card, you can insert the physical SIM card and restart the camera, the camera will automatically switch to use your physical SIM card network after the camera is turned on.
Other questions
Incorrect device password
You have added a camera device (IPC).
- The device may have been modified by another user, please contact the modifier to get a new password.
- If you have forgotten the device password, try resetting the device and adding it again.
- If this is not your device, please contact the owner to share the device.
You are adding a base station device (NVR).
1. If you have changed the password in the monitoring system, please enter the new password. If you have forgotten the new password, please contact customer service.
Difference of local direct connection’s distribution network
1. WiFi Networking
When adding devices to the WiFi network, it is necessary to have an internet router near your device. After connecting the device to the router WiFi, you can watch device images, record videos, and receive device alarm messages anytime and anywhere. This addition method is used by default
2. Local direct connection
Local direct connect add device is when there is no network near the device to add the way, you only need to use your phone to connect to the device WiFi to watch the device video and recording, the disadvantage is that you can only connect to the camera in the vicinity of the camera, you can not view the camera screen remotely!
Can’t connect to WiFi with the correct WiFi password?
1. Network requirements
Some cameras can’t connect to 5G WiFi temporarily, please try to switch to 2.4G WiFi and add the device again.
2. Check router settings
Please check the WiFi router settings, whether it is set to a black-and-white list or whether it has reached the current WiFi maximum number of connections, if it is set to a black list or has reached the WiFi maximum number of connections, it
will lead to the device can not join the current WiFi network.
Why can’t I get the WiFi list automatically?
1. Turn on the cellular WiFi
Please make sure your cell phone WiFi is turned on properly and connect your cell phone to the same WiFi that your device needs to be configured.
2. Do not enable related functions and permissions
If you don’t turn on the related permissions and functions (location function, location permission), the APP will not be able to get the Wifi list information automatically, if you can’t get it, you can try to manually enter the WiFi name and password.
NVR add failure help
1. Check the device
Please make sure the NVR device has been powered on and is in a power-on state.
2. Network requirement
Please make sure the NVR device is plugged into a network cable and the network status of the cable is
normal.
Failure to add a single device help
1. Check the router’s WiFi
Please make sure the router the device is connected to is working properly (whether the devices under the same router are working properly or not).
2. Distance requirement
Please ensure that the distance between cameras, mobile phones, and routers is within 2 meters
3. Network Requirements
Some cameras can’t connect to 5G WiFi temporarily, please try to switch to 2.4G WiFi and add the device.